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May 17, 2008

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Christianity Online Customer Care Center

Get quick and easy answers to some of our subscriber's most common questions by clicking the appropriate links below.

Christianity Online Web Content Filtering Service

Web Content Filtering FAQ

Christianity Online Dial-up Service

Dial-up Content Filtering FAQ

Account Management Questions

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Billing Questions

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General Internet Questions

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What is an IP Address?

What are domain names?

Troubleshooting Dial-up Connectivity

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I cannot seem to view websites or download my email with my dial-up connection, what can I do?

I cannot connect, it keeps saying invalid username/password (Error 691)

I get an error when trying to dial-up, what can I do?

Dial-up Configuration Instructions

Windows 95 Dial-up Configuration Instructions

Windows 98 Dial-up Configuration Instructions

Macintosh OS X Dial-up Configuration Instructions

Windows Millenium Edition (ME) Dial-up Configuration Instructions

Windows XP (Home or Profession Editions) Dial-up Configuration Instructions

Windows 2000 Dial-up Configuration Instructions

Macintosh OS 7.6.1 - 9.2 Dial-up Configuration Instructions

Email Configuration Instructions (Windows)

Outlook Express 6 Configuration

Outlook 2002 Configuration

Outlook 2000 Configuration

Netscape 7 Configuration

Netscape 6.x Configuration

Eudora 5 Configuration

Outlook Express 5 Configuration

Email Configuration Instructions (Macintosh OS X)

Mail 1.2 Configuration for Macintosh OS X 10.2

Mail 1.1 Configuration for Macintosh OS X 10.0 or 10.1

Netscape 7 Email Configuration for Macintosh OS X

Mail 1.3 Configuration for Macintosh OS X 10.3

Netscape 6.x Email Configuration for Macintosh OS X

Eudora 5.x Email Configuration for Macintosh OS X

Email Configuration Instructions (Mac Classic)

Outlook Express 5.0 Email Configuration for Mac Classic

Netscape 6.x Email Configuration for Mac Classic

Eudora 5.x Email Configuration for Mac Classic

Netscape 7 Email Configuration for Mac Classic

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Important Links

http://http://my.christianityonline.com (Customer Care Center)

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Troubleshooting Web Browsing Issues

Access control configuration prevents your request...

The content advisor is blocking access to websites in Internet Explorer.

I am having trouble viewing certain websites/parts of certain websites, what can I do?

Email Questions/Concerns

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What is the Postmaster?

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The email filters are blocking legitimate emails being sent to me.

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The reply and compose functions do not seem to work in Webmail. How can I fix this?